Two AKA consultants, Scott Broughton and Tom Diehl, visited the company and explained how AKA could help DCI obtain ISO certification. Company leaders were excited about the opportunity and committed to starting the process as soon as possible. Diehl worked with the company to develop an ISO-compliant QMS, identifying both the weaknesses and strengths of the existing system. According to Anthony Davis, DCI's Vice President, Tom was "fantastic to work with." He added, “not only is he incredibly knowledgeable, he’s able to explain things in a practical manner."
DCI implemented process reforms and audited the process to produce an efficient operation while maintaining accountability. With ISO certification, the company expects to increase revenue, capital investment, cost savings, and jobs. AKA's experience and guidance allowed the team from DCI to quickly update their methodology and mentally embrace the benefits of ISO.