Seeking guidance in achieving ISO 9001 certification, Creative Packaging Company reached out to Advantage Kentucky Alliance (AKA), part of the MEP National Network™. AKA assisted the Creative Packaging Company team in establishing goals for key processes and evaluating existing systems, graphically representing process flows to uncover the reasons for why certain objectives were not being met. Through training and communication, AKA assisted the company in introducing the new quality standards to the manufacturing team, providing tools to help employees take ownership of the system from a quality assurance approach.
Creative Packaging Company used ISO 9001 as a framework for its transition to a culture of “data-driven” decision-making. The company produced records based on data from various processes, identified weaknesses, and successfully implemented the ISO 9001 quality standards. The achievement had a positive impact on sales and cost savings. The company added jobs and increased its investment in plant and equipment upgrades to better serve its customers and improve its bottom line.