Impact Washington, part of the MEP National Network™, reached out to Diversified Manufacturing Technologies through its small and rural manufacturing outreach program. Manufacturing extension agent Miguel Moreno explained the services available to Diversified Manufacturing Technologies through the MEP system, including the free services that Impact Washington strives to provide to small manufacturers across the state. Diversified Manufacturing Technologies had always found business through word-of-mouth, and had only added one new customer in four or five years. While they were busy, they weren’t growing. However, it took some time for the company to take advantage of Impact Washington’s services.
“When we first talked to Miguel, he had about a 10% chance of working with us,” said Seth Tromburg, co-owner of Diversified Manufacturing Technologies. "When he told us his services were ‘free,' we thought it was a scam at first.” However, the more Seth and his team worked with Impact Washington, the more they realized the value of the services. Diversified Manufacturing Technologies could choose to remain a small, versatile company, or it could choose to grow. Choosing growth would require selecting the best path for that growth. Impact Washington agreed to help the company think through these decisions.