NWIRC determined that the best way to augment the company’s IT infrastructure was by facilitating the implementation of an integrated ERP system to support operations. The new ERP system includes many best practices to help improve productivity and satisfy operational and customer needs. Key employees now have access to new dashboards, and the company’s worldwide sales force has access to a customer relationship management (CRM) system that interacts with the new ERP database, as well as the use of a new interactive product configurator.
NWIRC helped Whirley to secure funding assistance for the project through the Broadband Outreach and Aggregation Fund (BOAF). Whirley also increased its broadband utilization of desktops, laptops, tablets, smartphones, and wireless access points to interface with the new resource planning system. The software upgrade helped the company to retain and increase sales and improve process flow.