To trust is a fundamental human decision. In our lives we make numerous trust decisions about the people and technology around us. Every technological advancement has required a new trust decision. Whether it was horse to car, train to plane, or teller to ATM. With each new technology we’ve understood less, so trust became more important. The advent of Artificial Intelligence (AI) trust has made trust essential for safe and effective human-machine interaction.
Keywords: Trust; Artificial Intelligence; AI User; Cognition; Human Factors; Usability
Brian Stanton (brian.stanton [at] nist.gov (brian[dot]stanton[at]nist[dot]gov)) is a Cognitive Scientist in the Visualization and Usability Group at the National Institute of Standards and Technology where, for the last four years he has been the leading researcher on the Artificial Intelligence User Trust project. He has worked on biometric projects for the Department of Homeland Security, Federal Bureau of Investigation's Hostage Rescue Team, and with Latent Fingerprint examiners. Previously he worked in private industry designing user interfaces for air traffic control systems and B2B web applications.