IlINOIS MUNICIPALRETIREMENT FUND
Glossary of Terms
ACSI (American Customer Satisfaction Index) – an index
score reported by the Cobalt Community Research survey of
member satisfaction. Cobalt uses measurement methods similar
to the University of Michigan’s American Customer Satisfaction
Index (ACSI), the only uniform, cross-industry measure of
satisfaction available in the United States today. For over a
decade, the index has been considered the “gold-standard” for
customer satisfaction metrics in both the private sector and the
Action Plans – A sequence of steps that must be taken, or
activities that must be performed well, for a strategy to succeed.
Active Member – A member ...