Blogrige

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Blogrige

The Official Baldrige Blog

Frustrated man holding a cell phone listening to automated message saying "Call volumes are high, wait for extended hold!"

Banking Reconceived

October 6, 2020

Harry Hertz “The Baldrige Cheermudgeon”

People who know me always ask if I have a new, entertaining customer experience I would share. And while I have had several over the last year, none rose to the level of "entertainment" of my very

A road going up to a cloud shaped as a question mark in the sky.

Preparing for Transition and Transformation

September 29, 2020

Harry Hertz “The Baldrige Cheermudgeon”

In a recent blog, entitled The New Normal Will Require RE2ST3, I asserted two of the components of the new normal will be transition and transformation. But, how do you prepare strategically for

Baldrige Judges Panel Gary Wilson with a background panel of people having a discussion.

Focus on the 2020 Baldrige Judges: Meet Gary Wilson

September 22, 2020

Christine Schaefer

2020 Judges Panel Blog Series Each year we interview the newest members of the Judges’ Panel of the Malcolm Baldrige National Quality Award to share their individual insights and perspectives on the

Father working and daughter e-learning form home.

Should Your Organization Have a Work from Home Pledge?

September 15, 2020

Harry Hertz “The Baldrige Cheermudgeon”

In a recent blog, entitled The New Normal Will Require RE2ST3, I asserted one of the components of the new normal will be long-term work from home (telework). I believe this shift will require all

Overhead lights shining on the words "Why" Questions with sketches on charts in the background.

Why “Why” Is the Fundamental Question

September 8, 2020

Dawn Bailey

I recently listened to a Ted talk by Simon Sinek, author of Start with Why: How Great Leaders Inspire Everyone to Take Action, and it caused me to reflect on some key questions in and related to the

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About this blog

Blogrige, the official blog of the Baldrige Performance Excellence Program, shares practical guidance, success stories, examples, and inspiration on how Baldrige resources can support your long-term success, whether your organization is large or small, has one site or worldwide locations, and is just getting started or continuously improving.

The Baldrige Program offers a comprehensive and proven leadership and management framework that focuses on results in all areas of your organization. Learn more about the Baldrige Progam, the products and services available to help your organization succeed, and how to self-assess using the Baldrige framework.

If you have any questions about Blogrige, please contact Baldrige Customer Service at baldrige [at] nist.gov.

The views presented here are those of the author and do not necessarily represent the views or policies of NIST.