TY - GEN AU - Sally S Bruce AU - Donna J Clarke AU - James R Ehrstein AU - Michael S Epstein AU - Dale G Friend AU - Thomas E Gills AU - Kenneth G W Inn AU - Larry L Lucas AU - James E Potzick AU - Mary H Saunders AU - Nancy M Trahey AU - John C Travis AU - Gilbert M Ugiansky AU - R Michael Verkouteren AU - Daniel P Vigliotti AU - Robert L Jr Watters C2 - , National Institute of Standards and Technology, Gaithersburg, MD DA - 2001-01-01 05:01:00 DO - https://doi.org/10.6028/NIST.IR.6759 LA - en PB - , National Institute of Standards and Technology, Gaithersburg, MD PY - 2001 TI - Final report of the e-SRM committee on the optimal delivery of services to customers for standard reference materials: ER -