TY - GEN AU - Michelle Steves AU - Mary F Theofanos AU - Yee-Yin Choong AU - Shanee Dawkins AU - Susanne Furman AU - Kristen K Greene AU - Sandra Spickard Prettyman C2 - , National Institute of Standards and Technology, Gaithersburg, MD DA - 2020-03-01 05:03:00 DO - https://doi.org/10.6028/NIST.IR.8295 LA - en PB - , National Institute of Standards and Technology, Gaithersburg, MD PY - 2020 TI - Voices of first responders-examining public safety communication from the perspective of 9-1-1 call takers and dispatchers::findings from user-centered interviews phase 1, volume 4 ER -