@misc{830791,
  author = {Mary Coraggio and Barbara Silcox and Susan Makar and Mylene Ouimette},
  title = {Assessing Library Performance Using the Baldrige Criteria for Performance Excellence: Role Model Practices},
  year = {2010},
  month = {2010-10-25 00:10:00},
  url = {https://tsapps.nist.gov/publication/get_pdf.cfm?pub_id=907210},
  language = {en},
}