@misc{812141,
  author = {Michelle Steves and Mary Theofanos and Yee-Yin Choong and Shanee Dawkins and Susanne Furman and Kristen Greene and Sandra Spickard Prettyman},
  title = {Voices of First Responders – Examining Public Safety Communication from the Perspective of 9-1-1 Call Takers and Dispatchers: Findings from User-Centered Interviews, Phase 1, Volume 4},
  year = {2020},
  month = {2020-03-24 00:03:00},
  publisher = {NIST Interagency/Internal Report (NISTIR), National Institute of Standards and Technology, Gaithersburg, MD},
  doi = {https://doi.org/10.6028/NIST.IR.8295},
  language = {en},
}