@conference{217591,
  author = {Stacy Bruss and Kathleen Rapp and Vicky Spitalniak},
  title = {The 21st Century Library: Building on Customer Relationships},
  year = {2016},
  month = {2016-03-08},
  publisher = {Computers in Libraries, Washington, DC},
  url = {https://tsapps.nist.gov/publication/get_pdf.cfm?pub_id=920339},
  language = {en},
}