@article{206276, author = {Rosa Liu and Nancy Allmang}, title = {Assessing Customer Satisfaction at the NIST Research Library: Essential Tool for Future Planning}, year = {2008}, month = {2008-08-21}, publisher = {Issues in Science and Technology Librarianship}, url = {https://tsapps.nist.gov/publication/get_pdf.cfm?pub_id=200365}, language = {en}, }