Skip to main content
U.S. flag

An official website of the United States government

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

What is Performance Excellence?

The Baldrige Excellence Framework provide the framework and an assessment tool for understanding organizational strengths and opportunities for improvement.

Performance excellence refers to an integrated approach to organizational performance management that results in

  • Delivery of ever-improving value to customers and stakeholders, contributing to organizational sustainability
  • Improvement of overall organizational effectiveness and capabilities
  • Organizational and personal learning


Your Guide to Performance Excellence



  • Baldrige Customer Service
    (301) 975-2036
    100 Bureau Drive, M/S 1020
    Gaithersburg, MD 20899-1020
Created February 17, 2010, Updated November 15, 2019