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2020 Quest for Excellence and Award Ceremony Postponement FAQ

Why was the 2020 Quest for Excellence and Award Ceremony postponed until April 2021?

What Happens to my Quest and Award Ceremony registration? Can I apply it to next year’s event?

I canceled my registration prior to the decision to postpone the conference. Can I get my $200 administrative fee back?

I booked housing for the conference. What, if anything, should I do about that?

I was a sponsor of the 2020 Quest for Excellence. What, if any, arrangements are being made for my sponsorship?

When is next year’s Award Ceremony and Quest for Excellence conference and what can I expect in terms of schedule and programming?

Thanks for all this information, but who do I contact if I still have questions?


Why was the 2020 Quest for Excellence and Award Ceremony postponed until April 2021?

At the Baldrige Program, the safety and wellbeing of our community is a top priority. We have been closely monitoring updates about the coronavirus (COVID-19). Out of an abundance of caution and to respond to concerns by Award recipients and conference attendees, we have postponed until next year the Award Ceremony and Quest for Excellence Conference and all affiliated events planned for March 24-27 at the Gaylord National Harbor Hotel and Convention Center.

This was, of course, a very difficult decision and we want to make sure that our 2019 Award recipients and conference attendees have the full celebration and conference experience they deserve. We’ve learned many Award recipients, speakers, and attendees have organizational travel restrictions, some have increased demands at this time in their local communities, while others are following travel precautions aligned with guidance from the Centers for Disease Control and Prevention (CDC). Thank you for the work that each of you are doing to keep your communities safe.

Very sincerely,
Robert Fangmeyer, Director
Baldrige Performance Excellence Program

What Happens to my Quest and Award Ceremony registration? Can I apply it to next year’s event? 

All attendees have the option to either apply their 2020 registration fees to the 2021 Award Ceremony and Quest for Excellence conference and take part in three days of exciting celebrating, learning, sharing, and networking.  Attendees can also choose to have their registration fees refunded in full.

Showcare has contacted all attendees via email with instructions to receive their refund or apply their registration to the 2021 Quest conference.  If you did not receive this email, please contact Showcare at quest@showcare.com.

If you select “Apply My Funds to 2021 Quest for Excellence Conference,” your registration will automatically be transferred to next year’s conference, so you can take part in the learning, sharing, and networking. After registration opens in the Fall of 2020, you will receive an email to add your hotel rooms and complete your housing arrangements.

If you select “Refund My Quest 2020 Registration Fee,” your conference registration will be refunded to the credit card you used to purchase the registration, or if you paid by check, ASQ will send you a refund check. (Please allow 2-3 weeks for processing and delivery.) ASQ will also send checks to those registrants whose cards used to purchase the registrations are no longer valid (e.g., have been lost, stolen, or are now expired). 

Online selections need to be made by April 10. After that time, the link to make your selection will no longer be active, and your funds will automatically be applied to your registration for next year’s conference. If you wish to receive a refund after April 10, you will need to contact Showcare directly at  quest@showcare.com.

I canceled my registration prior to the decision to postpone the conference. Can I get my $200 administrative fee back?  

In concert with the decision to postpone the ceremony and conference, the Baldrige Program has also decided to refund all administrative fees associated with cancellations regardless of when those cancellations occurred. Accordingly, we are refunding the $200 administrative fees for all attendees that canceled prior to the postponement decision.   

If you paid by credit card, your conference registration will be refunded to the credit card you used to purchase the registration. If you paid by check, ASQ will send you a refund check. (Please allow 2-3 weeks for processing and delivery.) ASQ will also send checks to those registrants who’s cards used to purchase the registrations are no longer valid (e.g., have been lost, stolen, or are now expired)

I booked housing for the conference. What, if anything, should I do about that?   

If you booked your hotel in the Gaylord room block (through Showcare), your room will automatically be canceled, and there is no action that you need to take. You should receive a cancellation email directly from the Gaylord this week. If you do not receive it by March 16, please contact Showcare at quest@showcare.com. Do not contact the Gaylord directly.

If you booked your room directly with the Gaylord or at another hotel and thus outside of the room block, you will need to contact the hotel directly to reservation. Be sure to mind the hotel’s cancellation policies, so you avoid any cancellation penalties. 

I was a sponsor of the 2020 Quest for Excellence. What, if any, arrangements are being made for my sponsorship?  

All Quest sponsorships are managed and coordinated by the Baldrige Foundation. Questions regarding your sponsorship can be directed to Josh Racette at the Baldrige Foundation at jracette@baldrigefoundation.org.

When is next year’s Award Ceremony and Quest for Excellence conference, and what can I expect in terms of schedule and programming?

The 2021 Baldrige Award Ceremony and Quest for Excellence Conference will be April 11-14, 2021 at the Gaylord National Harbor Hotel and Convention Center. We already have the commitment of all of the 2019 Baldrige Award recipients as well as several former Award Recipients who were scheduled to speak this year. Additional arrangements are in progress to secure additional speakers, and we have not even identified the 2020 recipients yet!

Bottom line, it is going to be an amazing celebration and three days of learning, sharing, and networking! We truly look forward to it, and we hope that you can join us!

Thanks for all this information, but who do I contact if I still have questions?

For any questions related to transferring your registration to next year, the refunding of your registration fees, or your housing (if booked in the housing block), contact Showcare at quest@showcare.com.

For general questions about the Award Ceremony or Quest conference, contact the Baldrige Program at baldrige@nist.gov or 301-975-2036. 

For questions about sponsorships, contact Josh Racette at the Baldrige Foundation at jracette@baldrigefoundation.org.

Contacts

  • Baldrige Customer Service
    (301) 975-2036
    NIST/BPEP
    100 Bureau Drive, M/S 1020
    Gaithersburg, MD 20899-1020
Created March 17, 2020