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2023–2024 Baldrige Graphics

Baldrige Excellence Framework | Baldrige Excellence Framework (Education) | Baldrige Excellence Framework (Health Care)

Framework Overview
 

The Baldrige Criteria for Performance Excellence Overview consists of the six categories (Organizational Profile, Leadership, Strategy, Customers, Measurement, Analysis, and Knowledge Management, Workforce, Operations, and Results).

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Business/Nonprofit

Credit: From Baldrige Performance Excellence Program. 2023. 2023–2024 Baldrige Excellence Framework®: Proven Leadership and Management Practices for High Performance. Gaithersburg, MD: U.S. Department of Commerce, National Institute of Standards and Technology. https://www.nist.gov/baldrige.

The Baldrige Criteria for Performance Excellence Overview consists of the six categories (Organizational Profile, Leadership, Strategy, Customers, Measurement, Analysis, and Knowledge Management, Workforce, Operations, and Results).

JPEG | PNG | EPS
Education

Credit: From Baldrige Performance Excellence Program. 2023. 2023–2024 Baldrige Excellence Framework®: Proven Leadership and Management Practices for High Performance (Education). Gaithersburg, MD: U.S. Department of Commerce, National Institute of Standards and Technology. https://www.nist.gov/baldrige.

The Baldrige Criteria for Performance Excellence Overview consists of the six categories (Organizational Profile, Leadership, Strategy, Customers, Measurement, Analysis, and Knowledge Management, Workforce, Operations, and Results).

JPEG | PNG | EPS
Health Care

Credit: From Baldrige Performance Excellence Program. 2023. 2023–2024 Baldrige Excellence Framework®: Proven Leadership and Management Practices for High Performance (Health Care). Gaithersburg, MD: U.S. Department of Commerce, National Institute of Standards and Technology. https://www.nist.gov/baldrige.


 

From Fighting Fires to Innovation:
An Analogy for Learning
 

2023-2024 Baldrige Framework From Fighting Fires to Innovation: Analogy for Learning. 1. Reacting to the problem (0-5%), 2. General improvement orientation (10-25%), 3. Systematic evaluation and improvement (30-45%), 4. Learning and strategic improvement (50-65%), 5. Organizational analysis and innovation (70-100%).

JPEG | PNG | EPS
Business/Nonprofit, Education, and Health Care

Credit: From Baldrige Performance Excellence Program. 2023. 2023–2024 Baldrige Excellence Framework®: Proven Leadership and Management Practices for High Performance. Gaithersburg, MD: U.S. Department of Commerce, National Institute of Standards and Technology. https://www.nist.gov/baldrige.

Steps toward Mature Processes

 

2023-2024 Baldrige Framework Steps Toward Mature Processes Aid for Assessing and Scoring Process Items: Reacting to Problems (0-25%) Goals are poorly defined, Early Systematic Approached (30-45%) Strategy and quantitative goals are being defined, Aligned Approaches (50-65%) Processes address key strategies and goals, Integrated Approaches (70-100%) Process and measures track progress on key strategic and operational goals.

JPEG | PNG | EPS
Business/Nonprofit, Education, and Health Care

Credit: From Baldrige Performance Excellence Program. 2023. 2023–2024 Baldrige Excellence Framework®: Proven Leadership and Management Practices for High Performance. Gaithersburg, MD: U.S. Department of Commerce, National Institute of Standards and Technology. https://www.nist.gov/baldrige.

 

The Role of Core Values and Concepts
 

The Baldrige Criteria are built on the following set of interrelated core values and concepts. These beliefs and behaviors are embedded in high-performing organizations. They are a Systems Perspective, Visionary Leadership, Customer- (or Patient-, or Student-) Focused Excellence, Valuing People, Agility and Resilience, Organizational Learning, Focus on Success and Innovation, Management by Fact , Societal Contributions, Ethics and Transparency, and Delivering Value and Results.

JPEG | PNG | EPS
Business/Nonprofit

Credit: From Baldrige Performance Excellence Program. 2023. 2023–2024 Baldrige Excellence Framework®: Proven Leadership and Management Practices for High Performance. Gaithersburg, MD: U.S. Department of Commerce, National Institute of Standards and Technology. https://www.nist.gov/baldrige.

The Baldrige Criteria are built on the following set of interrelated core values and concepts. These beliefs and behaviors are embedded in high-performing organizations. They are a Systems Perspective, Visionary Leadership, Customer- (or Patient-, or Student-) Focused Excellence Valuing, People, Agility and Resilience, Organizational Learning, Focus on Success and Innovation, Management by Fact , Societal Contributions, Ethics and Transparency, and Delivering Value and Results.

JPEG | PNG | EPS
Education

Credit: From Baldrige Performance Excellence Program. 2023. 2023–2024 Baldrige Excellence Framework®: Proven Leadership and Management Practices for High Performance (Education). Gaithersburg, MD: U.S. Department of Commerce, National Institute of Standards and Technology. https://www.nist.gov/baldrige.

The Baldrige Criteria are built on the following set of interrelated core values and concepts. These beliefs and behaviors are embedded in high-performing organizations. They are a Systems Perspective, Visionary Leadership, Customer- (or Patient-, or Student-) Focused Excellence Valuing, People, Agility and Resilience, Organizational Learning, Focus on Success and Innovation, Management by Fact , Societal Contributions, Ethics and Transparency, and Delivering Value and Results.

JPEG | PNG | EPS
Health Care

Credit: From Baldrige Performance Excellence Program. 2023. 2023–2024 Baldrige Excellence Framework®: Proven Leadership and Management Practices for High Performance (Health Care). Gaithersburg, MD: U.S. Department of Commerce, National Institute of Standards and Technology. https://www.nist.gov/baldrige.

 

Resources

Purchase Baldrige Excellence Framework Business/Nonprofit, Education, Health Care
Baldrige Excellence Builder
Baldrige Key Terms
Baldrige Improvement Tools
The Baldrige Criteria 101 Word
Previous Baldrige Graphics: 2021–2022, 2019–2020

Related Links

How Baldrige Works
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Contacts

  • Baldrige Customer Service
    (301) 975-2036
    NIST/BPEP
    100 Bureau Drive, M/S 1020
    Gaithersburg, MD 20899-1020
Created January 3, 2023, Updated February 5, 2024