Contact: Jan Kosko, janice.kosko@nist.gov
Wainwright Industries, Inc.
1994 Small Business Winner
Highest Official: A. Don Wainwright
Chairman
Public Affairs Contact: David Robbins
Vice President
Ph: (314) 278-5850
Fax: (314) 278-8806
Wainwright Industries is a family-owned manufacturer of stamped and
machined products for the automotive, aerospace, home security, and
information processing industries. With $30 million in annual sales,
Wainwright s major markets are local, national, and increasingly
international. The company exports parts to Canada and Mexico and
supplies Japanese and German affiliates in the United States. The
company's 275 associates are based in St. Peters, Mo., and in a recently
opened plant in Arlington, Texas.
Quality Improvement Characteristics:
* All of Wainwright's associates are involved in the company's
Continuous Improvement Process. In 1993, associates submitted an
average of 54 suggestions, or 1.25 a week, an unusually high level.
* Senior leaders are highly visible, both inside and outside the
company. They act as role models, developing the next level of
managers, and strive to personally motivate associates. Executives
spend time promoting quality values and quality management to other
companies and education and government officials in the state of
Missouri.
* Wainwright's commitment to its customers is evidenced by its
guiding vision of "Total Customer Satisfaction" and its Customer
Satisfaction Index, which measures quality, delivery,
communication, and service. For 1993, Wainwright achieved a 95
percent customer satisfaction rating. The company's goal is to
reach 98 percent by 1995.
* All company data are linked to the company's five key strategic
indicators (listed in order of importance): safety, internal
customer satisfaction, external customer satisfaction, six sigma
quality, and business performance.
* All of Wainwright's business processes are developed with safety of
associates in mind. As a result, since 1990 accidents have
decreased by 72 percent, lost time due to accidents has decreased
by 85 percent, and lost work days have gone down by 87 percent.
* Wainwright Industries believes that public responsibility and
environmental stewardship are part of the company's core values.
For example, by redesigning processes, developing water-based wash
systems, and using organic coolants and lubricants, the company has
eliminated all hazardous waste from its facilities.
* Improvement trends in production and delivery areas are positive.
For example, re-engineering the process used to produce drawn
housings has led to reductions in lead time from 8.75 days to 15
minutes, among the best in the industry.
* Wainwright Industries spends up to 7 percent of its payroll on
training associates in areas such as basic math and English as well
as more specialized education in statistical process control and
computer-controlled machinery operation.