Malcolm Baldrige National Quality Award
2007 Award Recipient, Healthcare

Sharp HealthCare

Type of Work: Sharp HealthCare is an integrated health care delivery system that provides a full continuum of care through its four acute care hospitals, three specialty hospitals, three affiliated medical groups, 19 outpatient medical clinics, and a health insurance plan.

Web site: http://www.sharp.com

Revenues: $1.9 billion

Workforce: Nearly 14,000 paid staff, 2,600 medical staff (including 1,500 ambulatory care physicians in three affiliated medical practices) and 2,000 volunteers.

Location: San Diego, Calif.

Highlights

• Sharp HealthCare’s net revenue has increased by over $900 million from 2001-2007 (projected). In 2006, Sharp HealthCare surpassed the performance level of its largest local competitor.

• All four of Sharp’s acute-care hospitals—Sharp Memorial Hospital, Sharp Grossmont Hospital, Sharp Chula Vista Medical Center and Sharp Coronado Hospital—are at or approaching top 10 percent in performance nationally for non- intensive care unit community acquired pneumonia patients, with sustained improvement year over year. For all three hospitals with intensive care units, heart attack mortality is demonstrating sustained levels from 2004-2007, a mark that is at or better than the national benchmark.

• The economic value of community benefits provided has increased during the period 2001-2006 from approximately $100 million to approximately $180 million. This level put Sharp above that of its largest competitor in 2006.

• Management donation of hours toward community programs increased from 10,000 hours to almost 60,000 during the period 2003-2006. Financial support for San Diego’s vulnerable population, health research efforts and the broader community increased from approximately $4 million to approximately $6.5 million during the period 2001-2006.

• Sharp is recognized as one of only nine health care organizations to receive the “100 Most Wired” award for nine consecutive years. Sharp was a pioneer of bedside clinical documentation systems in the 1980s, and continues to implement a system-wide fully integrated hospital emergency medical record (EMR) and ambulatory EMR.

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