Malcolm Baldrige National Quality Award
2007 Award Recipient, Nonprofit

The City of Coral Springs

Type of Work: The City of Coral Springs is a municipal corporation; a city government following a corporate management model. Coral Springs is a centrally planned community incorporated in July 1963. The city is 23.93 square miles with 54 percent of the land designated as residential land use. The population of 131,257 makes it the fourth largest city in Broward County and the 13th largest in the State of Florida.

Web site: http://www.coralsprings.org

Budget: $135 million

Workforce: 771 full-time employees; 295 part-time and temporary employees; 106 volunteers providing supplemental emergency response; and 700 occasional volunteers.

Facilities: There are five municipal/public safety locations, five fire stations, four police substations, three regional parks, a sports complex, a tennis center, an aquatics complex, three pools, 732 acres of parks, a gymnasium, a conference center, the Westside Complex (fleet maintenance), a charter middle/high school, the City Hall in the Mall, and the Center for the Arts (including an art museum).

Location: Coral Springs, Fla.

Highlights

• The city demonstrates a consistently high level of financial performance. This favorable budgetary performance reflects the city’s effectiveness of running like a business, its key strategic advantage. Results include a AAA bond rating from the major rating agencies; the “Government Financial Officers Association Distinguished Budget” award for 16 consecutive years; and zero findings on external audits for 11 years.

• The city is committed to customer focus, one of its four core values. Senior leaders communicate the city’s strategic priorities, goals and plans to customers, and report on progress through multiple mechanisms that include yearly “Slice of the Springs” meetings for its two key customer groups—business and residential customers.

• The city’s efforts to improve public safety have resulted in crime rate incidents per 100,000 decreasing by nearly half over the last 10 years. This is the lowest crime rate in the state, the fourth lowest crime rate in the nation for cities with populations between 100,000-499,999, and the 10th lowest crime rate overall in the United States for all categories of type 1 crimes (according to a private research and publishing company).

• Employee satisfaction and willingness to recommend the city as a place to work has been 90 percent or higher for 10 consecutive years, and has outperformed a comparison group of federal government employees surveyed in 2002, 2004 and 2006.

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