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Sponsors:
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National
Institute of Standards and Technology
(NIST)
American Society for Quality (ASQ)
American Society for Training and Development (ASTD)
Foundation for the Malcolm Baldrige National Quality Award |
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Audience:
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CEOs,
senior managers, education and health care leaders and professionals,
and anyone interested in the Criteria for Performance Excellence. |
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Format:
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Plenary, concurrent, town hall, and networking sessions. |
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Purpose:
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Showcase
and introduce the best practices of our three current and many former
Baldrige Award recipients. |
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Topics:
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Sessions
on each of the Baldrige Categories: Leadership; Strategic Planning;
Customer and Market Focus; Measurement, Analysis, and Knowledge
Management; and Results. Ten special topic presentations by former
Award recipients from all sectors. Featuring Simon Cooper, President
and COO of The Ritz-Carlton Hotel Company, LLC as Keynote Speaker.
Plenary sessions on the Leadership and Journey to Performance Excellence
and as well as a wrap-up session for attendees on their next steps. |
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Technical
Contact:
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Barbara Fischer,
NIST, phone: 301/975-8942, fax: 301/948-3716, email: Barbara
Fischer
Scott Kurtz
, NIST, phone: 301/975-3199, fax: 301/948-3716, email: Scott
Kurtz
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Website:
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http://www.baldrige.nist.gov/
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