Senior Executive Advisor for Identity Management
National Institute of Standards and Technology
Constituents frequently interact with their governments online. Whether it's reserving a park campsite, paying a parking ticket, or checking a Medicare claim, there are many ways to conduct business with government. A recent study showed that 33 percent of Internet users have renewed a driver's license or auto registration, 23 percent have gotten information about or applied for government benefits, and 11 percent have applied for a recreational license, all online.1
As Phil Bond, President and CEO of TechAmerica, said, "the government is going to be a user of identity services, which it needs for online tax payment and a whole host of other online services. I think it's good to see the U.S. government setting a global model because other countries are looking at this clearly and they're looking at it in a significantly more regulatory approach."
The number of services that governments can provide online is currently limited by security and privacy concerns. The ways of interacting online today can't protect some sensitive information in the way it needs to be protected. Governments need to find innovative solutions for delivering services that cut costs while delivering value, as budgets are increasingly challenged; for example, the National Association of State Budget Officers estimates that states will likely face at least $230 billion in budget gaps by the end of 2011. In these circumstances, one solution is to find ways to more efficiently deliver services online.
The National Strategy for Trusted Identities in Cyberspace would provide the following key benefits to state, federal, and local governments:
For government employees, there's a lot that can already be done to improve services to constituents. To learn more and stay up to date about NSTIC related efforts, visit the following websites: