Remote Access Assistance (NIST-staff only)
NIST users, including traveling employees, guest researchers, and collaborators, may use an Internet Service Provider (ISP) to gain access to the NIST networks using the SSL Remote Access service. NIST credentials are required to use either of these services. If a user encounters trouble accessing NIST remotely, the following questions/answers may assist in troubleshooting.
The NIST Information Technology Assistance Center (iTAC) is available for technical support Monday through Friday, 7:30am-5:30pm, Eastern UTC-5 and Mountain UTC-7 time. NIST staff seeking remote access assistance may contact iTAC in Gaithersburg, Maryland at 301-975-5375 or Boulder, Colorado, at 303-497-5375.