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Customer Interaction Center (CIC)


The Customer Interaction Center (CIC) is the centralized financial service desk that assists customers with financial related requests and inquiries.  Requests and inquiries received from customers are thoroughly documented, routed, and resolved by the appropriate customer service representative. 

The CIC also provides training on the following applications/systems:

  • CBS Portal/SNAP Website
  • Project Code Maintenance and Authorization
  • Commerce Purchase Card System (CPCS)
  • C.Request
  • Grants Management Information System (GMIS)
  • Travel Manager
  • CBS Reports and Downloads
  • Analyzing CBS Downloads using Excel Pivot Tables
  • Excel's 5 Fantastic Features to Use with CBS Downloads
  • Business Objects (BOB4) Finance Tools, Non-Finance Tools, and GMIS Universes
  • Estimated Accruals
  • Budget Solvency Tool (BST)
  • My Tools

To view current CIC training opportunities or to register for training, please view the Department of Commerce (DoC) Commerce Learning Center (CLC) at DoC Commerce Learning Center (CLC).

Hours of Operation: Monday – Friday, 8:30AM through 6:00PM (Eastern Time)

Contact:   Phone: 301-975-5375 – option 1



301-975-5375 (option 1) Telephone
301-975-8658 Facsimile Email