Business Systems Division

MISSION

The Business Systems Division provides state-of-the-art, customer centered system support and development services for business information systems at NIST and at eight cross-serviced customer bureaus within the Department of Commerce.

SERVICES

The Software Delivery Management Team leads technical analysis for integration efforts of financial systems; provides software quality assurance; and develops financial reports to fulfill customer reporting needs. Contact: Greg Eichelberger, Group Manager – 301-975-4337. 

The Customer Interaction Center leads business process analysis for integration efforts of financial systems; conducts assessments of financial business processes; provides system application administration support for major business systems; provides customer help desk support; and provides user training on CBS applications. Contact: Robb Poling, Group Manager – 301-975-3312.

The Customer Relationship and Product Management Team leads enhancement of communications between BSD and customers; optimize customer awareness with CBS products and BSD support services; coordinate change process to improve efficiency and effectiveness of SDLC; develop business case and detailed requirements for user change requests; leads the integration efforts of business systems; and conducts assessments of business processes and assists in process reengineering. Contact: Scott Montgomery, Group Manager – 301-975-8659.

Thank you for your interest in our Division.

Fred Lehnhoff, Division Chief