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May 1, 2014
Baldrige Performance Excellence Program
Recent enhancements to the Web site of the Baldrige Program make it easier for online visitors to find useful information. Here are three key changes:
Nine downloadable slide presentations that provide Baldrige Program and Criteria information and data have been moved to this page (under the "Community" tab in the scroll-down menu at the top of the home page). The PowerPoint files contain these presentations: Baldrige Award, Baldrige Criteria for Performance Excellence, Baldrige Education Criteria, Baldrige Health Care Criteria, Introduction to the Baldrige Criteria, Performance Excellence A Systems Approach and Tools, Program Impacts, Introduction to the Baldrige Program, and Self-Assessing Your Organization. The slides can be modified for various audiences by those who voluntarily serve as Baldrige Ambassadors. The resources previously were posted in the Examiner Resource Center; the move makes it easier for a wide community of program stakeholders to find and use them (e.g., Baldrige examiners, members of the Panel of Judges and Board of Overseers, Baldrige Foundation leaders, Baldrige Executive Fellows, and leaders of Baldrige-based state and local programs).
Within the online Examiner Resource Center, Baldrige examiners will find a new page of resources for team leaders. Senior examiners who serve as team leaders during the annual Baldrige Award process can download files containing templates for team communications and sample team timelines and call agendas. Such resources were shared primarily via e-mail in past years.
Baldrige examiner team members, including item leads and scorebook editors seeking to master the art of refining feedback comments—as well as the veteran examiners who volunteer as technical editors to ensure the quality of Baldrige feedback reports—will find four downloadable training presentations for self-study on the newly renamed Advanced Comment Writing and Tech Editing page. The new training presentations, available in two PowerPoint formats, provide examples showing how feedback comments can be refined during the editing process to ensure that they will be valuable to Baldrige Award applicants.
The recent changes will not be the last; the Baldrige Program welcomes input on ways we can continue to enhance the Web site. Our aim is to make the site useful to a wide range of customers and others who wish to help organizations in every sector and every size improve their performance in alignment with the Baldrige Criteria for Performance Excellence.