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“I see the Baldrige process as a powerful set of mechanisms for disciplined people engaged in disciplined thought and taking disciplined action to create great organizations that produce exceptional results.”

— Jim Collins, author of Good to Great: Why Some Companies Make the Leap ... and Others Don’t

General Information

Join us for a day of dynamic learning and networking with the Baldrige Award recipients, including representatives of the 2009 recipients:

  • Honeywell Federal Manufacturing & Technology
    Honeywell FM&T is a management and operating contractor specializing in electrical, mechanical, and engineered material components.  They are one of the nation’s most diverse, low-volume, high reliability production facilities serving government agencies, national labs, universities, and industry.  FM&T’s overall customer satisfaction has been maintained at or above 95% for the past four years, and its product quality and reliability performance has remained at 99.9% for the past three years.

  • MidwayUSA
    MidwayUSA is a family-owned, catalog/Internet-based retail merchant that offers hunting, gunsmithing, shooting, and reloading products.  Located in Missouri, MidwayUSA has a workforce of 243 and revenues of $185 million, and it distributes more than 95,000 different products from more than 700 different vendors.  Midway’s overall customer retention was at an all-time high of 98% for 2009, and its employee survey score improved over the past several years from about 60% to more than 80%.  Midway also supports its key communities by donating 10% of its annual profits and through volunteerism, memberships, fundraising efforts, endowments, and scholarships.

  • AtlantiCare
    A nonprofit health system with seven locations in southeastern New Jersey, AtlantiCare is the largest health care provider in the region and has a workforce of more than 4,872.  Atlanticare is ranked in the National Top 10% by the Centers for Medicare and Medicaid Services for key patient outcomes.  It is also a two-time Magnet nursing organization, and its Cancer Center Institute received LEED Gold certification in 2009.  Its customer satisfaction exceeds the Professional Research Consultants 90th percentile national benchmark in several areas and led the market in 2008 in customer preference, and its workforce engagement levels remain around 90th percentile national performance levels.  Atlanticare also provides about 90% of the free care in its county.

  • Heartland Health
    Based in Missouri, Heartland Health is an integrated, not-for-profit, community-based health care delivery system that serves a 22-county market in four states.  Heartland achieved 90% ratings in overall outpatient satisfaction between 2006-2009, and it is ranked in top 15% of hospitals nationally for patient safety on the HealthGrades “Best Hospital Scores.”  Heartland’s cost savings from process improvements increased from around $8 million in 2005 to more than $25 million by 2009, and its  Community Health Plan rated above the National Committee for Quality Assurance (NCQA) 90th percentile.  An example of Heartland’s efforts is emPowerU- a technology learning center where the Heartland Foundation manages extensive programs for youth and healthy communities.

  • VA Cooperative Studies Program Clinical Research Pharmacy Coordinating Center
    The VA Pharmacy Center is a federal agency that supports clinical trials for current veteran health issues. Based in New Mexico, the Center manages drugs and devices used in clinical trials worldwide by the VA and other federal agencies. The Center’s overall customer satisfaction went from 83% “good-excellent” in 2003 to 100% “good-excellent” in 2009, and 75% of the Center’s customer relationships exceed 10 years, with the majority of extramural funding coming from repeat business.  The Center was recognized as a Federal Executive Board Employer of Choice for 2008 and 2009,  and it was ranked in the top 10 in the “New Mexico Best Places to Work for 2009.”

Learn about their best practices and performance strategies in all seven Baldrige Criteria Categories:

  • Leadership
  • Strategic Planning
  • Customer Focus
  • Measurement, Analysis, and Knowledge Management
  • Workforce Focus
  • Process Management
  • Results

Also hear from current and former Award recipients on special topics and participate in Open Mic sessions!   



PDF Version — 2010 Baldrige Regional Conferences Postcard

Baldrige Customer Service:
301.975.2036 Telephone
301.948.3716 Fax Email

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