New this Year!
Affiliate Hosted Session,
Monday 7-9 pm

This session, designed and organized by Quiet Excellence, provides extra opportunities for learning and networking. The session is offered on Monday evening, 7-9 pm in the Maryland State Room.

This session is designed to assist organizations in using commonly found key themes “OFIs” as catalysts for improving organizational processes and performance results, and “application OFIs” – best practices for identifying gaps in the application that don’t exist in the organization.

Quiet Excellence will share best practices for creating the conditions for success related to three common OFIs: Processes for innovation; Comparisons / Benchmarks for results; and Gaps in alignment / integration. You are also invited to bring OFIs to this “group therapy session” for discussion about best practices and brainstorming of suggestions for improvement.

This session is free, and first-come, first-seated.

Sessions and Schedule

24th Annual Quest for Excellence Conference
Washington, D.C.


Conference At-A-Glance - PDF Version

Detailed Conference Agenda - PDF Version

Sessions and Workshops
Offering more than 40 management sessions to choose from, the Quest for Excellence® is the leading conference designed around performance excellence. All types of topics and formats are available to take a deeper dive into areas important to you and your organization, including opportunities to share your own best practices.

Conference Overview

Sunday, April 15
12:00 Pre-Conference Check-In Opens
1:00 - 4:00
 Pre-Conference Workshops
(concurrent sessions, limited seating)
  —Getting Acquainted with Baldrige
—Intermediate: Moving from Interest to Action
6:00-8:30 Award Ceremony and Reception for 2010 and 2011
Baldrige Award Recipients

Monday, April 16
7:00 - 5:00  
 Registration Open
7:00 Breakfast and Exhibits
8:00 Welcome, Remarks
8:10 Leadership Plenary Session
  2011 Baldrige Award recipients' top executives will share how senior leaders guide and sustain the organization, and how it addresses ethical, legal, and community responsibilities.
9:05 Refreshment Break
9:40 Leadership Plenary (continued)
10:50 Senior Leader Q & A Panel
  2011 Baldrige Award recipients' top executives will answer audience questions
11:45 Networking Lunch and Exhibits
1:15 - 5:30
 Concurrent Sessions
  Presentations led by 2011 Baldrige Award recipients around the Criteria for Performance Excellence
  Strategic Planning
Customer Focus
Measurement, Analysis, and Knowledge Management
Workforce Focus
Process Management
  Concurrent Sessions will also include presentations by former Award recipients

Tuesday, April 17
7:00 - 5:30
 Registration Open                                                
7:00 Breakfast and Exhibits
8:00 - 12:00
 Concurrent Sessions (continued)
12:00 Networking Lunch and Exhibits
1:30 - 5:00
 Concurrent Sessions (continued)
5:30 - 6:30
 Examiner Recognition Event


Wednesday, April 18
7:00 - 11:30 
 Registration Open
7:00 Breakfast and Exhibits
8:15 Opening Remarks
8:30 Elements of Excellence Plenary Session
  Leaders from the 2011 Baldrige Award recipients spotlight one of the elements of excellence demonstrated by their organization.
9:20 Refreshment Break
9:50 Elements of Excellence presentations (continued)
10:45 Senior Leader Q & A Panel
2011 Baldrige Award recipients' top executives will answer audience questions.
11:45 Conference Themes and New Directions Session
12:00 Conference Adjourns



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Contact

Baldrige Customer Service:
301.975.2036 Telephone
301.948.3716 Fax
baldrige@nist.gov Email

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