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Purchase (2013–2014 printed booklet and PDF format)

Criteria for Performance Excellence
Education Criteria for Performance Excellence
Health Care Criteria for Performance Excellence

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most other Baldrige Program publications free of charge.

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Baldrige Performance Excellence Program
National Institute of Standards and Technology
100 Bureau Drive, Stop 1020
Gaithersburg, MD 20899-1020
Telephone: (301) 975-2036
Fax: (301) 948-3716
baldrige@nist.gov