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Nightingale College of Nursing Case Study Packet 2009

Case study packets illustrate the Baldrige Award application and evaluation process. Each packet includes

  • a Baldrige Award application showing a fictional organization’s responses to the requirements of the Baldrige Criteria for Performance Excellence
  • a scorebook produced by a team of Baldrige Examiners, who evaluate the application against the Criteria
  • a feedback report modeled on the report received by actual Award applicants
  • an executive summary describing the case study’s components and use

Case studies show you the format and general content of an Award application. To serve as an effective learning tool for Baldrige Examiners and others, however, the case study may not address all areas of the Baldrige Criteria or demonstrate role-model responses in all areas. See the case study scorebook and feedback report to learn how the fictional organization scored and to see its strengths and opportunities for improvement.


Nightingale College of Nursing


Nightingale College of Nursing (NCON) is a nationally accredited provider of undergraduate and graduate nursing education with three Texas campuses. Through on-campus and online coursework, the college offers baccalaureate, master’s, and doctoral degree programs in nursing. The NCON Case Study is based on the 2009–2010 Education Criteria for Performance Excellence.

For additional case study packets, see the archive.


Additional Resources

Other Case Study Packets -- Baldrige Materials Archive
Applying for the Award


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2009 Nightingale Case Study Cover
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