Skip to main content
U.S. flag

An official website of the United States government

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Secure .gov websites use HTTPS
A lock ( ) or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Baldrige: Performance Excellence Delivers World-Class Results

Issue Sheet Excellence Cover Page

Learn how using the Baldrige Excellence Framework and Criteria as a framework for management and performance measurement leads to performance excellence.  Baldrige Award recipients in manufacturing, service, and small business have achieved superior results in six areas:

  • product and service outcomes
  • customer-focused results
  • financial and market results
  • human resource results
  • organizational effectiveness results
  • leadership and social responsibility results

CEO Issue Sheet - Baldrige: Performance Excellence Delivers World-Class Results PDF

Resources

Baldrige by Sector: Manufacturing
Baldrige by Sector: Service
Baldrige by Sector: Small Business

Contacts

  • Baldrige Customer Service
    (301) 975-2036
    NIST/BPEP
    100 Bureau Drive, M/S 1020
    Gaithersburg, MD 20899-1020
Created January 27, 2010, Updated November 15, 2019