Health Care Criteria for Performance Excellence



As of February 1, 2013, printed copies of the 2011-2012 Health Care Criteria are no longer being distributed by the Baldrige Program. Printed copies may be purchased in packets of 10 from ASQ.

The Health Care Criteria for Performance Excellence are used by organizations that are primarily engaged in furnishing medical, surgical, or other health services directly to people.

The Baldrige Criteria for Performance Excellence provide a systems perspective for understanding performance management. They reflect validated, leading-edge management practices against which an organization can measure itself. With their acceptance nationally and internationally as the model for performance excellence, the Criteria represent a common language for sharing best practices among organizations. The Criteria are also the basis for the Malcolm Baldrige National Quality Award process.



Optional Self-Analysis Worksheet
 - Microsoft Word Version


This optional worksheet can be used in conjunction with the Health Care Criteria for Performance Excellence to accelerate your improvement journey by doing simple self-analysis. After responding to the Criteria questions, use this worksheet to identify your own strengths and opportunities for improvement and establish goals and action plans.




    

Baldrige Health Care Criteria for Performance Excellence Framework




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