Criteria for Performance Excellence



As of February 1, 2013, printed copies of the 2011-2012 Criteria are no longer being distributed by the Baldrige Program.  Printed copies may be purchased in packets of 10 from ASQ.

The 2011-2012 Criteria for Performance Excellence (referred to as the Business/Nonprofit Criteria) is used by businesses and nonprofit organizations.

The Baldrige Criteria for Performance Excellence provide a systems perspective for understanding performance management. They reflect validated, leading-edge management practices against which an organization can measure itself. With their acceptance nationally and internationally as the model for performance excellence, the Criteria represent a common language for sharing best practices among organizations. The Criteria are also the basis for the Malcolm Baldrige National Quality Award process.



Optional Self-Analysis Worksheet
 - Microsoft Word Version


This optional worksheet can be used in conjunction with the Health Care Criteria for Performance Excellence to accelerate your improvement journey by doing simple self-analysis. After responding to the Criteria questions, use this worksheet to identify your own strengths and opportunities for improvement and establish goals and action plans.




    

Baldrige Criteria for Performance Excellence Framework

 

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