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New Baldrige Book Helps Organizations Gain 20/20 Foresight

From NIST Tech Beat: September 27, 2011

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Contact: Michael E. Newman
(301) 975-3025

While most of us would say that hindsight is 20/20, the folks at the Baldrige Performance Excellence Program believe just the opposite for organizations that want to survive and thrive now, and for years to come. To share the keys to 20/20 foresight—the ability to establish a path for future success, track progress throughout the journey and adjust course as challenges arise—the Baldrige Program has published Baldrige 20/20: An Executive’s Guide to the Criteria for Performance Excellence

The 132-page book showcases strategies, results and experiences from past winners of the Baldrige National Quality Award who have used the Baldrige Criteria for Performance Excellence to achieve breakthrough performance, innovation and sustainability. It describes how the criteria have been used to foster organizational alignment and operational efficiency, achieve better financial results, satisfy and engage customers and workforce, and innovate and improve products and services. The organizations featured in the book represent a wide range of sectors, including small and large business, education, health care, local government and the military.

Baldrige 20/20 was designed to inspire organizations to emulate these role models and hopefully, replicate their success,” says Harry Hertz, director of the Baldrige program. “We want this book to help organizations face the future with confidence, strategy and structure.”

A free Adobe Acrobat (.pdf) version of Baldrige 20/20 may be downloaded from the Baldrige program Web site at www.nist.gov/baldrige. A printed copy may be purchased for $13 from the American Society for Quality by requesting Item T1537 at (800) 248-1946 or http://asq.org/quality-press.