Testimonials


"The detailed assessment feedback report we received reflected those recommendations jointly agreed upon by the Baldrige Team and our staff.　 The opportunities for improvement from this report were truly amazing. ...As the CEO, I have seen a tremendous resurgent energy of our employees throughout the organization to become the ‘best of the best’. ...I highly recommend the new Baldrige Collaborative [Assessment] approach to improving performance."

—Marguerite Morgan, Hospital Administrator, Florida State Hospital, 1999 Florida Governor's Sterling Award Recipient

"[The Baldrige Collaborative Assessment] was beneficial in that it challenged us, again and again, to ask ourselves ‘what’s critical to the success of our organization?’ ... The conversational approach was ideal. ...The experience was more akin to working with partners who are truly here to help us rather than examiners who are investigating. …The feedback report is now becoming a working document within our organization that is guiding our improvement efforts. …If we could ask for anything more, we’d like them to come back for follow-up assessments!"
—Tammy Ignacio, Chief Administrative Officer, Alexandria City Public Schools

The Baldrige Collaborative Assessment

For more information, contact Baldrige Customer Service (301-975-2036 or baldrige@nist.gov).

This assessment against the Baldrige Criteria for Performance Excellence gives you timely, actionable feedback that you can begin using right away to improve your organization.

Here's how the assessment works:

  • You receive a 4 1/2-day site visit from a team of four experienced national Baldrige examiners.
  • They work collaboratively with your leadership and staff to identify key strengths and opportunities across the six process categories of the Baldrige Criteria, using results to support the findings.
  • The end product is immediate feedback on your organization's areas of strength and opportunities for improvement, followed by a written feedback report.

Unlike the Malcolm Baldrige National Quality Award process, you don't need to write a 50-page application and you don't compete for an award.

Baldrige Collaborative Assessments are offered within the United States throughout the year, with the exception of mid-April through the end of May, September, and October. The fee for this on-site assessment, including all preparation work, is $20,000 plus reasonable hotel accommodations for small organizations (500 or less employees) and $30,000 plus reasonable hotel accommodations for all others.

The number of Baldrige Collaborative Assessments available in 2013 is limited, so contact Baldrige Customer Service (301-975-2036, baldrige@nist.gov) now to schedule your assessment.
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