Take a sneak peek at the new NIST.gov and let us know what you think!
(Please note: some content may not be complete on the beta site.).

View the beta site
NIST logo

What Change to the Civil Service System is Really Needed?

May 19, 2011

*
Bookmark and Share

Contact: Baldrige Customer Service
301-975-2036

by Timothy J. Clark

A good first step is to start with a review of the performance management framework that is incorporated within the Malcolm Baldrige National Quality Award. Components of this framework include: Leadership, Strategic planning, Customer focus. . . read more