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2013-2014 Business/Nonprofit Criteria Now Available

December 20, 2012

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Contact: Baldrige Performance Excellence Program

The 2013–2014 Criteria for Performance Excellence for businesses and nonprofit organizations are now available for sale on the Baldrige Web site. The Web site also contains valuable free content from the 2013–2014 Business/Nonprofit Criteria, including the complete Organizational Profile and a sample Criteria item. (The education and health care versions of the Criteria will be available for sale on the Web site in mid-January 2013.)

For more than 25 years, the Baldrige Criteria have enabled organizations of all types and sizes to achieve world-class results; for example,

  • A manufacturer that has seen its return on investment grow at a 23% compound annual rate, with annual orders from repeat customers increasing by 32% and international orders by almost 400% from 2006 to 2011.
  • A small, privately held business that has more than doubled in size since 2006, creating more than $26 million of annual revenue over a nine-year period.
  • And the 13th most populous city in Texas and the 94th in the United States that has saved more than $40 million and 50,000 staff hours since 2006, increasing its customer satisfaction by double digits.

So, what could use of the 2013–2014 Criteria mean for you and your organization?

The Criteria empower your organization to reach your goals, improve results, and become more competitive by aligning your plans, processes, decisions, people, actions, and results. Using the Criteria gives you a holistic assessment of where your organization is and where it needs to be.

According to Samuel Liang, president/CEO of MEDRAD, a 2003 and 2010 Baldrige Award winner (now part of Bayer HealthCare, Radiology & Interventional), “The Baldrige Criteria challenged us to become leaders by any measure, and we succeeded—seeing productivity, customer loyalty, employee engagement, and financial returns.”

Ken Schiller, co-owner and co-founder of K&N Management, a 2010 Baldrige Award winner, has said, “The Baldrige Criteria helped turn our vision into reality. . . . We look forward to continuing to spread the word that the Baldrige Criteria are the key to winning results and world-class excellence.”

As they are with each revision, the 2013–2014 Criteria have been refined and updated based on the validated management practices of the current business environment. With this revision, special attention has been given to

  • Innovation management, intelligent risk, and strategic opportunities
  • Social media
  • Operational effectiveness
  • Work systems as a strategic concept

According to Robert F. Pence, president and CEO of Freese and Nichols, Inc., a 2010 Baldrige Award winner, “When you look at the Baldrige Criteria, what a great road map to say if you can do the things in all these categories and do them well, you’re going to be a well-run company.”

So, don’t delay, purchase your copy of the 2013–2014 Baldrige Criteria for Performance Excellence today! For more information on the Criteria, contact the Baldrige Program at 301-975-2036 or baldrige@nist.gov.

(Note: The education and health care versions of the Criteria will be available in mid-January 2013.)