Baldrige and Manufacturing: Article from Summer 2011 Issue of Encore

August 30, 2011

Contact: Baldrige Customer Service
301-975-2036

Peter Frasso, President and CEO of Segue Manufacturing Services, states that "Baldrige consists of three core principles—find out what the customers' wants and needs are; organize the factory and organization to fulfill and meet those needs better than anyone else; and measure how well you're doing it". Read more from the article (PDF).

The National Institute of Standards and Technology (NIST) is an agency of the U.S. Department of Commerce.

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Date created: August 30, 2011 | Last updated: August 30, 2011 Contact: Webmaster