Baldrige and Manufacturing: Article from Summer 2011 Issue of Encore
August 30, 2011
Contact: Baldrige Customer Service
Peter Frasso, President and CEO of Segue Manufacturing Services, states that "Baldrige consists of three core principles—find out what the customers' wants and needs are; organize the factory and organization to fulfill and meet those needs better than anyone else; and measure how well you're doing it". Read more from the article (PDF).