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Baldrige and Manufacturing: Article from Summer 2011 Issue of Encore

August 30, 2011

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Contact: Baldrige Customer Service
301-975-2036

Peter Frasso, President and CEO of Segue Manufacturing Services, states that "Baldrige consists of three core principles—find out what the customers' wants and needs are; organize the factory and organization to fulfill and meet those needs better than anyone else; and measure how well you're doing it".  Read more from the article (PDF).