[Introduction] [Audience] [Scope of Training] [Training Delivery Approach]
[Learning Comprehension Strategy] [Learning Evaluation Approach]

TRAINING STRATEGY EXECUTIVE SUMMARY

Introduction

The CAMS Phase III Training Strategy describes the process that will be undertaken to develop and deliver effective end-user training and post implementation programs for Phase III of the Commerce Administrative Management System (CAMS) implementation for the National Institute of Standards and Technology (NIST), Technology Administration (TA), and the National Telecommunications and Information Administration (NTIA) within the Department of Commerce (DOC). This strategy considers the impacts of business process changes for NIST, TA, and NTIA employees and provides a framework to equip and prepare end-users with the skills and knowledge necessary to perform efficiently in their respective “to-be” roles in the new business environment resulting from the implementation of CAMS.

Audience

The CAMS Phase III Training Program will encompass the audience groups in the table below.

Audience			# of Trainees	Location of Trainees
DCFO Audience Groups
Budget Division	Formulation & Financial Management   Technical & Extramural   Programs Overhead & Facilities Management		18	NIST - Gaithersburg
Financial Operations Division	Accounts Payable		44	NIST - Gaithersburg
	Accounts Receivable
	Travel
	FSG (Phase I & II)
Financial Policy Division	Capital & Reimbursable Investments		23	NIST - Gaithersburg
	Accounting Policy & Compliance
	Accounting & Reports
Business Systems Division	Application Administration Team		8	NIST - Gaithersburg
Additional Audience Groups
Commerce Purchase Card System Cardholders		CAMS Users	Approximately 1200	NIST – Atlanta, Austin, Boulder,  Charleston, Chicago, Dallas, Denver, Fort Collins, Gaithersburg, Jeffersonville, Kansas City, Kekaha, Miami, New York City, Norfolk, Philadelphia, San Francisco, Seattle, Silver Spring, Suitland, Washington, D.C.
		Non-CAMS Users
Operating Unit (OU)  Directors			12	NIST- Gaithersburg
Senior Management Advisors (SMAs)			12	NIST - Gaithersburg
Administrative Officers (AOs)			69	NIST – Gaithersburg NIST - DC NIST - Boulder
NIST Administrative Assistants			15	NIST - Gaithersburg
TOTAL - Approximately 1400 trainees included in the CAMS Phase III Training Program

Scope of Training

The Phase III Training Program will include training on CAMS and related business processes and associated interfaces. Non-system related training (e.g., team leadership skills, team dynamics, etc.) associated with “to-be” roles might also be needed, but is out of the scope of the CAMS Phase III Training Strategy.

Core CAMS training will include the following modules:

• Accounts Payable
• Accounts Receivable
• Reimbursables
• General Ledger
• Budget Execution
• NFC Labor
• Commerce Purchase Card System (CPCS)

Training Delivery Approach

The CAMS Phase III Training Program is a five-stage approach that builds upon input gathered from stakeholders and best practice training principles. The diagram below depicts the stages in the training program:

Learning Comprehension Strategy

The phased approach to training described in the previous sections requires individuals to take ownership for ensuring their retention of CAMS knowledge. Consequently, it is essential that trainees be held accountable for knowledge application and retention throughout the process. The illustration below depicts the proposed strategy for fostering accountability throughout the Phase III Training Program.

Learning Evaluation Approach

Training evaluation is the process of connecting results to objectives from a training program. Evaluation ascertains the training quality and must be conducted throughout the training program in order to assess trainees’ readiness for moving forward in the training program. The CAMS Phase III Training Evaluation Approach includes five evaluation points designed to assess trainees’ knowledge comprehension and retention. The evaluation results will be analyzed to determine if adjustments need to be made in the training approach and/or materials in order to maximize the learning environment for trainees. Evaluations will be administered at the following milestones in the training program:

• Prior to classroom training (April 2003 – July 2003)
• After classroom training (July 2003)
• Throughout the self-learning program (July 2003 – October 2003)
• In CAMS liaison meeting (September 2003)
• At the completion of refresher training (October/November 2003)

It is also recommended that knowledge retention be measured at three months, six months, and one year after implementation (January 2004, April 2004, and October 2004).

[Introduction][Audience] [Scope of Training] [Training Delivery Approach]
[Learning Comprehension Strategy] [Learning Evaluation Approach]