CAMS Banner [skip navigation] NIST Home Page A-Z Subject Index Search NIST Webspace Contact NIST NIST Home

NIST CAMS Commerce Purchase Card System (CPCS) Cardholder Procedures
for OS, OIG, EDA, ESA, BEA, and MBDA

9.0   Viewing Disputes

Introduction:

This procedure describes how to view disputed transactions. The window is read-only.

Window(s) Used in Viewing a Disputed Transactions:

  •   Disputed Transactions (BC-608)
  •   Run Report (BC-704), Runtime Parameter Form
  •   Review All Notes (BC-623)
  •   Cardholder Statement of Questioned Item (BC-605)
  •   ACCS (BC-606)
  •   Accountable Property (BC-626)

9.1   Viewing a Disputed Transaction Process

From the Disputed Transactions (BC-608) window, view disputed transactions and add notes related to a disputes. No other changes can be made from this window.

STEP

ACTION

1

Click on Cardholder from the Main Menu.  A drop-down box appears.  Click on View Disputes.  The Disputed Transactions (BC-608) window appears. 

Screen Shot of the CPCS Dispute Screen

2

Click on a transaction to be viewed.

3

 Click on the appropriate button to view different aspects of a disputed transaction.
  •   Click on the "Run Report" button to generate a report.  See Procedure 5.3,   "Printing and/or Running Reports."
  •   Click on the "Note" button to add a note. The Review All Notes (BC-623)   window appears.  See Procedure 4.1.5, "Adding and Reviewing Notes."
  •   Click on the "View Dispute" button to view the reasons for the dispute. The   Cardholder Statement of Questioned Item (BC-605) window appears.
  •   Click on the "ACCS" button to view ACCS information. The ACCS (BC-606)   window appears.
  •   Click on the "Property" button to view accountable property information. The   Accountable Property (BC-626) window appears.

4

Click on the EXIT icon to return to the Main Menu.

IF YOU HAVE ANY QUESTIONS, CONTACT THE

FUNCTIONAL EXPERT AT YOUR SERVICING FINANCE OFFICE

OR

IF YOU ARE IN THE WASHINGTON, D.C. METRO AREA

CONTACT THE NIST CAMS CUSTOMER INTERACTION CENTER (CIC)

AT 301-975-6100 OR AT CAMSHELP@NIST.GOV.
Send Website comments to:
CFO/CAMS Webmaster

CAMS Comments
E-mail CAMSHELP

Back to CPCS Home Page
Back to CAMS Home Page

Date Created: May 1, 2003
Last Update: June 24, 2003 (format only)