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NIST CAMS Commerce Purchase Card System (CPCS) Cardholder Procedures
for NIST, NTIA, and TA

9.0   Viewing Disputes

Introduction:

This procedure describes how to view disputed transactions. The window is read-only.

Window(s) Used in Viewing a Disputed Transactions:

  •   Disputed Transactions (BC-608)
  •   Run Report (BC-704), Runtime Parameter Form
  •   Review All Notes (BC-623)
  •   Cardholder Statement of Questioned Item (BC-605)
  •   ACCS (BC-606)
  •   Accountable Property (BC-626)

9.1   Viewing a Disputed Transaction Process

From the Disputed Transactions (BC-608) window, view disputed transactions and add notes related to a disputes. No other changes can be made from this window.

STEP

ACTION

1

Click on Cardholder from the Main Menu.  A drop-down box appears.  Click on View Disputes.  The Disputed Transactions (BC-608) window appears. 

Screen Shot of the CPCS Dispute Screen

2

Click on a transaction to be viewed.

3

 Click on the appropriate button to view different aspects of a disputed transaction.
  •   Click on the "Run Report" button to generate a report.  See Procedure 5.3,   "Printing and/or Running Reports."
  •   Click on the "Note" button to add a note. The Review All Notes (BC-623)   window appears.  See Procedure 4.1.5, "Adding and Reviewing Notes."
  •   Click on the "View Dispute" button to view the reasons for the dispute. The   Cardholder Statement of Questioned Item (BC-605) window appears.
  •   Click on the "ACCS" button to view ACCS information. The ACCS (BC-606)   window appears.
  •   Click on the "Property" button to view accountable property information. The   Accountable Property (BC-626) window appears.

4

Click on the EXIT icon to return to the Main Menu.

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